Your bank’s AI assistant, on your own infrastructure.
Your customers talk to it inside your mobile app. Your teams tune it, agent by agent. Your data stays under your control.
Request a demoDemonstration app · fictional data
Send 200 DH to Mehdi Bennani
Your transfer is ready. It will only go once you confirm it in the app.
The SDK
The assistant lives inside your app.
The Android SDK takes your app’s colours and type. The assistant answers in French, Arabic and English, and shows balances, transfers and alerts the way your app would.
How much do I have in my accounts?
Here are your two accounts.
Send 200 DH to Mehdi
Which Mehdi?
Mehdi Bennani
Your transfer is ready. It will only go once you confirm it in the app.
I want to talk to an advisor
Customer service
Hello, I am taking over from here. How can I help?
I am travelling abroad on Monday. Will my card work there?
Yes. I have just enabled payments abroad on your card. Have a good trip.
The advisor left the conversation · the assistant is back
Someone from the bank is calling and asking for the code I got by SMS. Should I give it?
Your bank will never ask you for a code received by SMS.
The customer asks, and their accounts appear in the conversation.
The assistant prepares the transfer, the customer confirms it. Nothing leaves without them.
An advisor takes over in the same conversation, then the assistant resumes.
If a message looks like a scam, the customer is warned and the assistant prepares no further transfer.
Scripted demonstration: no model is called, and the data is fictional.
The platform
Your teams tune every agent.
One agent per customer segment: Moroccans living abroad, young customers, professionals. For each one, your teams set the tone, the knowledge and the limits, in a console. Try it: choose how its customers confirm a transfer.
The console is in French, shown here as your teams see it. First switch: the customer confirms the transfer in the chat. Second switch: a button opens your app’s transfer screen, already filled in.
The customer reviews, confirms, and the card shows the result in the conversation.
Coming soonA button opens your app’s transfer screen, pre-filled. The customer reviews and confirms there.
With both cards on, the agent follows the customer’s preference; without one, it offers the conversation.
With no transfer card, the agent tells the customer where to make the transfer in the app.
Privacy
Your data, under your control.
Tavrenna is built for banks: you keep your data and the last word.
- Installed on your side.
- Tavrenna runs on your infrastructure, not on ours.
- Your choice of model.
- With models hosted on your side, conversations do not leave the bank. A cloud model, only if you decide so.
- Masked numbers.
- When a customer types a card number or a full account number, the models do not see it.
- No unmasked read without a reason.
- You know who opened which conversation unmasked, and why.
- You leave with everything.
- Agents, knowledge, conversations and the audit log export in open formats.
Demonstration
See Tavrenna with your teams, on fictional data.
One hour, with the demonstration app and the console. Pricing on request.
Your data
Data controller: SwiftNova, publisher of Tavrenna. The information in this form is used only to answer your demo request. It reaches us by email, is not passed on or used for any other purpose, and is kept for at most twelve months after our last exchange.
Under Moroccan law no. 09-08 on the protection of individuals with regard to the processing of personal data, overseen by the CNDP, you have the right to access, rectify and object. To exercise it, write to contact@swiftnova.ma.
This site sets no cookies and loads no third-party service.